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Shipping policy

Dive World

Call us

(416) 503 - 3483

Toll free

1 (844) 820 - 3483

Email

info@diveworld.ca

Location

3138 Lake Shore Blvd W Toronto,
M8V 1L4 Ontario, Canada

Sunday + Monday

Closed

Tuesday to Saturday

11:00am - 3:00pm

Covid Hours

When we Ship

If the item is in stock, we ship 4 days a week, Tuesday through Friday. (Orders placed on Friday after 11:00 AM EST, will ship the following week). All other orders ships within 1 business day.

Where we Ship

We ship throughout the United States, Canada and to over 200 countries Worldwide, to see if we ship to your country please contact us or use the drop down menu during checkout

How we Ship

We ship with Purolator & Canada Post.

Term of Fulfillment

All merchandise purchased through this website are F.O.B. (“Freight on Board”) at our fulfillment center. Title to the merchandise passes to you at the time of delivery by the fulfillment center to a common carrier.

P.O. Boxes

Shipping to P.O. Boxes will be granted only upon request, certain restrictions apply, please call customer service for details.

Hotels & Forwarding Places

For security purposes certain restrictions apply when shipping to hotels & Forwarding Places, please call customer service for details.

Order Verification

All orders are subject to our order verification policy, failure to provide the correct information may cause a considerably delay in the processing and shipping of your order.

International Orders

First time international orders will have to provide additional information for verification purposes after placing order. Failure to do so may cause a considerably delay in the processing and shipping of your order. Due to high cost of International shipping, we cannot ship any orders that include backordered items. We will have to either cancel those items or change them to similar items according to the customers request.

International Tax Clearance

International orders may be subject to customs, when the package arrives in the country of their shipping destination, which may cause some delay, please contact your local government agency for customs info and if delays may occur.***

Out of Stock Items

In very rare instance if an item marked in Stock is out of stock, our customer service department will contact you and if agreed, the item will be shipped as soon as we receive them from our suppliers. Dive World will pay postage charges on all subsequent shipments after the initial one, within Canada only.

Special Order Items

Items that we don’t usually stock, and are ordered specifically for the customer, special orders are final sale and non-refundable and may take an extensive amount of delivery time, please contact us in advanced for expected delivery time.

Canceled Order

If the merchandise has already been shipped and a cancellation is allowed, it will be your responsibility to pay the complete shipping and handling charges.

Terms & Conditions

*Please note that when shipping with Canada Post, it can take up to 6-8 weeks to be delivered and/or track a lost package

** Please note that certain shipments may require additional transit time for customs clearance. Service to some remote areas may require additional delivery days.

*** If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer.

Questions? Call us at 416-503-3483 and speak to an experienced professional.