When we Ship
If the item is in stock, we ship 4 days a week, Tuesday through Friday. (Orders placed on Friday after 11:00 AM EST, will ship the following week). All other orders ship within 1 business day.
Where we Ship
We ship throughout the United States, Canada and to over 200 countries Worldwide, to see if we ship to your country please contact us or use the drop down menu during checkout.
How we Ship
We ship with Purolator & Canada Post.
Term of Fulfillment
All merchandise purchased through this website are F.O.B. (“Freight on Board”) at our fulfillment center. Title to the merchandise passes to you at the time of delivery by the fulfillment center to a common carrier.
Shipping to P.O. Boxes will be granted only upon request, certain restrictions apply, please call customer service for details.
Hotels & Forwarding Places
For security purposes certain restrictions apply when shipping to hotels & Forwarding Places, please call customer service for details.
All orders are subject to our order verification policy, failure to provide the correct information may cause a considerable delay in the processing and shipping of your order.
First time international orders will have to provide additional information for verification purposes after placing an order. Failure to do so may cause a considerable delay in the processing and shipping of your order. Due to the high cost of International shipping, we cannot ship any orders that include backordered items. We will have to either cancel those items or change them to similar items according to the customers request.
International Tax Clearance
International orders may be subject to customs, when the package arrives in the country of their shipping destination, which may cause some delay, please contact your local government agency for customs info and if delays may occur.***
Out of Stock Items
In very rare instances if an item marked in Stock is out of stock, our customer service department will contact you and if agreed, the item will be shipped as soon as we receive them from our suppliers. Dive World will pay postage charges on all subsequent shipments after the initial one, within Canada only.
Special Order Items
Items that we don’t usually stock, and are ordered specifically for the customer, special orders are final sale and non-refundable and may take an extensive amount of delivery time, please contact us in advance for an expected delivery time.
If the merchandise has already been shipped and a cancellation is allowed, it will be your responsibility to pay the complete shipping and handling charges.
Terms & Conditions
*Please note that when shipping with Canada Post, it can take up to 6-8 weeks to be delivered and/or track a lost package
** Please note that certain shipments may require additional transit time for customs clearance. Service to some remote areas may require additional delivery days.
*** If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer.
Questions? Call us at 416-503-3483 and speak to an experienced professional.