FAQ

Scuba Training Questions

Am I medically fit to dive?

Check out the PADI Medical Form link here. If you answer YES to any of the questions you will need a physician’s clearance to go diving.

What is the minimum age to register for a scuba course?

10 year olds and 11 year olds can earn a PADI Junior Open Water Diver License but must always dive with a certified parent or Divemaster.

12-14 year olds must always dive with a certified adult.

How do I change my PADI Junior Open Water Diver or PADI Junior Advanced Diver certification to an adult PADI Diver certification?

Once you are 15 years old you can contact PADI and apply for a new PADI card. That’s it!

Do I need to know how to swim?

You will need to be able to complete a 200 metre swim and a 10 minute float.

Will I be a certified diver when I finish the weekend course at Dive World?

Once you have completed the first two days of pool training you will need to complete four dives over two days with an instructor in order to earn your license. This can be done in Toronto between June-October; on one of our many trips; or via referral to another dive shop.

Does my Open Water License expire?

Your Open Water License is valid for life. If you take long breaks between dives however it is recommended that you do a workshop with a professional before diving again. As a Dive World student you get free skills workshops for life!

Does the course include rentals?

All of your scuba rentals are included. What is not included is what’s called your personal gear: Mask, Snorkel and Fins. We strongly encourage all of our students to invest in their own gear because this gear is ideally individualized and makes a big difference in terms of fit, comfort and safety.

How much does it cost to rent mask, snorkel and fins?

You can rent mask snorkel and fins from us for just $25 per day. If you change your mind during your course and decide to invest in your own set, you can use your rental fee as a rebate towards your purchase.

How much does a set of Mask, Snorkel, Fins and Boots cost?

A high quality set of mask snorkel fins and boots suitable for scuba diving would start at approximately $200. All Open Water students get a $50 rebate when they purchase a set during the course.

How much is it to complete the open water Dives with Dive World?

The cost for the four open water Dives is $345 and that includes your instruction, scuba rentals and license processing fee.

Where is your pool located?

Our pool training is conducted at 105 Norseman St, Etobicoke ~ 4 minutes drive from Dive World.

Where are your open water training dives conducted?

Our open water certification dives are conducted at Gullivers Lake.

Online Shopping Questions

How do I check the status of my order?

With every order confirmation, you will be supplied your tracking number as provided by your shipping method of choice. Simply input your tracking number at the respective website of the shipping carrier to track the location of your shipment.

You may e-mail us at info@diveworld.ca for an update or if you have any questions. Please include in your message the order number, the name and address we shipped your order to, and the date your order was placed.

We are always happy to take your calls during business hours. Please call (416)-503-3483 to be quickly transferred to customer service.

Order Verification Process:

In order to protect you from credit card fraud or identity theft, all orders will be verified before shipping. All orders may require a 24-48 hour period of time for normal verification purposes. On occasion verification takes up to 5 business days. If we can’t verify the correct information, there will be a considerable delay in the processing of your order. We will notify you by phone or email if that should be the case.

All orders placed with a credit card, must submit the billing address of the credit card (where you receive your monthly credit card statements).

If the billing address is a P.O. Box we will require shipping to your residence or business address and that address must be listed with directory assistance.

If you need to ship to an alternative address, the shipping address must be listed with a yellow pages directory assistance, such as www.superpages.com.

My order was damaged in delivery. Who do I contact?

We package carefully so that your merchandise arrives ready to give you years of enjoyment. For your own protection do not sign for merchandise until you’ve inspected for damage.

If you’ve found damage or if merchandise is missing, please keep the original shipping carton and contact Canada Post Service office for a Damage Inspection Report. Canada Post will issue a Damage Call Tag. Contact our Customer Service Department with the Damage Call Tag number and we’ll arrange for reorder or credit.

Please don’t return the merchandise without going through these steps, because it will delay replacement of your order or the issuance of credit.

My merchandise is defective. Can I return it?

If you have problems with any item, call or e-mail our Customer Service Department and have your invoice number ready.

Can I cancel my order?

You may cancel your order for any reason before it’s packed, and you will not be charged. Please call our Customer Service Department to make sure that you order has not yet been packed.

If the merchandise has already been shipped you’ll have to pay all of the shipping and handling charges.

Specially ordered merchandise is non-cancelable.