Return Policy

Shop with Confidence

We want you to shop with confidence, and we stand behind the products we sell.

We offer a 28-day return policy (from the date of invoice) for products that have not been used and are returned in their original condition with all original packaging (where applicable).

If you have any questions about a product or feel it may not be the right fit, please contact us. We’re always happy to help and will do our best to find a solution.

If you’ve used an item within the 28-day period but aren’t completely satisfied with it, bring it back and we’ll gladly provide a 50% in-store credit, subject to inspection and approval.

Products covered under a manufacturer’s warranty will be handled in accordance with the manufacturer’s warranty policy.

Return Policy Exceptions

While we always try to be as accommodating as possible, there are a few situations where we are unable to accept returns:

• Clearance and liquidation items are sold at specially discounted prices and are therefore final sale.
• Pre-owned, used, or consignment equipment is sold as is and is final sale. We encourage you to inspect these items carefully and ask any questions before purchasing, as they are not eligible for return, exchange, refund, or store credit.
• Drysuit sales are 100% non-refundable.
• Scuba diving courses, lessons, and experiences purchased at promotional pricing are non-refundable.
• Some special-order items and cancelled special orders may be subject to a 20% restocking fee, as these products are often ordered specifically for you and cannot always be returned to the manufacturer. Please contact us if you have any questions before placing your order.

Pricing

All prices are subject to change without notice. While we do our best to keep our pricing current, supplier pricing occasionally changes without warning.

If a supplier increases the price of an item before your order is fulfilled, we will always contact you before charging anything above the advertised price.

Payments made by credit card are subject to a 2.4% credit card processing fee, which is assessed by our payment processor. This fee applies only to credit card transactions and does not apply to payments made by cash, debit, or Interac e-Transfer.

How to Arrange a Return

To arrange a return, simply contact us by either:

Email: info@diveworld.ca (please include your order number and a brief description of the issue)

Phone: 416-503-3483 during our regular business hours

We aim to respond to all inquiries within one business day.

Returning Your Item

All returned merchandise is shipped at the customer’s own risk and remains the customer’s property until it has been received by Dive World.

Please package your return carefully and use a shipping service that includes tracking whenever possible. Once your return arrives, we will inspect it promptly and process it as quickly as we can.

Return Address

Dive World Inc.
3138 Lake Shore Blvd. W.
Toronto, ON M8V 1L4

Exchanges

Need a different size or model? No problem.

Please contact us before sending your item back so we can confirm availability and reserve the replacement item for you.

Items being exchanged must be unused, in new condition, and include all original packaging.

Refunds

Refunds for online orders are limited to the purchase price of the product and do not include the original shipping charges paid at checkout.

Where payment was made by credit card, refunds are also subject to the Credit Card Processing Fee policy described above. The credit card processing fee is non-refundable because it is assessed by our payment processor at the time of the original transaction and is not returned to Dive World if the transaction is later refunded. As a result, refunds issued to the original credit card will exclude the applicable credit card processing fee.

Incorrect or Missing Items

If you believe you’ve received the wrong item or something is missing from your order, please let us know as soon as possible.

Although we work hard to ensure every order is accurate, mistakes can occasionally happen. If they do, we’ll make every reasonable effort to resolve the issue quickly and get the correct item on its way to you.

International Orders and Returns

If products are shipped or intended for use outside Canada, it is the customer’s responsibility to ensure they may legally be imported into and used within the destination country.

Except in the case of defective merchandise, we are unable to offer refunds on products delivered outside of Canada.

At our discretion, unused items returned in their original packaging within 28 days of the shipping date may be eligible for a refund. Customers are responsible for all shipping costs associated with international returns.

Please note that customs processing is outside our control. As such, Dive World cannot be responsible for delays caused by customs authorities.

Customers are responsible for any applicable duties, taxes, customs fees, brokerage charges, and any documentation required by the destination country.

Unclaimed or Refused International Shipments

If an international shipment is returned because customs charges were not paid, delivery was refused, the shipping address was incorrect, or the parcel was not collected, any refund will be processed only after the merchandise has been returned to Dive World in new, unused condition.

Any shipping charges, customs fees, duties, penalties, brokerage charges, or other costs incurred by Dive World will be deducted from the refund.

Additional Terms & Conditions

Returned merchandise must include all original manufacturer packaging, labels, manuals, accessories, warranty cards (where applicable), and any other items originally supplied with the product.

Due to copyright restrictions, books, CDs, DVDs, and other recorded media cannot be returned.

Unless otherwise stated, customers are responsible for return shipping costs. For eligible warranty exchanges within Canada and the United States, Dive World will gladly cover the cost of shipping the replacement item.

Our goal is always to treat our customers fairly and reasonably. If you have any questions about this policy or a unique situation, please don’t hesitate to get in touch. We’ll always do our best to help.